eLearning Helpdesk
Registration Notice

Please ensure that you are registered for your courses on Sonis Web. If you are then allow a 24-hour period to see your account along with your enrolments reflected on the eLearning Academy.
eLearning Academy

  1. eLearning Helpdesk
  2. Submit a Ticket

Submit a Ticket

Welcome! Submit a ticket to the eLearning Helpdesk using the forms provided below.

  • Content Issues

    Submit a ticket related to the course activities/content quizzes, assignments, multimedia, broken links, etc...

  • Site Issues

    Submit a ticket related to logging in, website performance, etc...

  • Grade Issues

    Submit a ticket related to the user report, grader report, grade book setup, etc...

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