Please ensure that you are registered for your courses on Sonis Web. If you are then allow a 24-hour period to see your account along with your enrolments reflected on the eLearning Academy. eLearning Academy
Submit a Ticket
Welcome! Submit a ticket to the eLearning Helpdesk using the forms provided below.
{"xsrfToken":"212244b3d912455866784459105750ed0ceb7e90_lout","branding":{"id":"1","key":"ehd","name":"Submit a Ticket","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/34","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0fc7950c-a31b-4f1e-a4ce-7e9633449647/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODNlMGM0Yi1hNzMzLTRlOGUtYjU3NC1iZmIzYmU5YTJiN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmYzc5NTBjLWEzMWItNGYxZS1hNGNlLTdlOTYzMzQ0OTY0NyI6WyJyZWFkIl19LCJleHAiOjE3NjI5Mzg0MDAsIm5iZiI6MTc2MjkzNzgwMH0.7jl-xqP-VThQ8hJs02Gq8vSRFZ4azy0cw053Ff56z00&client=483e0c4b-a733-4e8e-b574-bfb3be9a2b7a&mode=fit","logoId":"0fc7950c-a31b-4f1e-a4ce-7e9633449647","isLogoAvailable":true,"helpCenterTitle":"Welcome to the eLearning Helpdesk!","sharedPortalName":"eLearning Helpdesk","userInitialAnnouncementHeader":"Registration Notice","userInitialAnnouncementMessageWiki":"<p>Please ensure that you are registered on your courses on Sonis Web. If you are then allow a 24-48 hour period to see your enrolment reflect on the <a href=\"https://elearn.salcc.edu.lc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">eLearning Academy</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the eLearning Helpdesk!","sharedPortalName":"eLearning Helpdesk","announcementHeader":"Registration Notice","announcementMessage":"Please ensure that you are registered on your courses on Sonis Web. If you are then allow a 24-48 hour period to see your enrolment reflect on the [eLearning Academy|https://elearn.salcc.edu.lc].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#47a070","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3d021c5-5b5d-4c81-87b7-de4194374bf3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODNlMGM0Yi1hNzMzLTRlOGUtYjU3NC1iZmIzYmU5YTJiN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzZDAyMWM1LTViNWQtNGM4MS04N2I3LWRlNDE5NDM3NGJmMyI6WyJyZWFkIl19LCJleHAiOjE3NjI5Mzg0MDAsIm5iZiI6MTc2MjkzNzgwMH0.p7vk8asOFPCazo0M99ct2rzVdLHGq0pJXFiR-cbUu8Q&client=483e0c4b-a733-4e8e-b574-bfb3be9a2b7a&height=300&mode=fit","bannerMediaApiFileId":"b3d021c5-5b5d-4c81-87b7-de4194374bf3","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#47a070","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ehd","projectId":10000,"serviceDeskId":1,"name":"Submit a Ticket","description":"<p>Welcome! Submit a ticket to the eLearning Helpdesk using the forms provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10040","name":"Content Issues","descriptionHtml":"","callToAction":"Content Issues","introHtml":"<p>Submit a ticket related to the course activities/content quizzes, assignments, multimedia, broken links, etc...</p>","icon":10306,"iconUrl":"https://elearninghelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[1],"key":""},{"id":"10042","name":"Grade Issues","descriptionHtml":"","callToAction":"Grade Issues","introHtml":"<p>Submit a ticket related to the user report, grader report, grade book setup, etc...</p>","icon":10318,"iconUrl":"https://elearninghelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[1],"key":""},{"id":"10041","name":"Site Issues","descriptionHtml":"","callToAction":"Site Issues","introHtml":"<p>Submit a ticket related to logging in, website performance, etc...</p>","icon":10304,"iconUrl":"https://elearninghelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10040,10041,10042]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"71891866-e014-3c60-9b3d-cf0b18495e0a","appLinkName":"","appLinkUrl":"","spaceKey":"~712020c1cd9843151841f18a780e05c14bd25d","spaceName":"eLearning Academy","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EHD","serviceDeskId":1,"kbLinkDomainURLs":["https://elearninghelpdesk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EHD","userLanguageHeader":"Registration Notice","userLanguageMessageWiki":"<p>Please ensure that you are registered for your courses on Sonis Web. If you are then allow a 24-hour period to see your account along with your enrolments reflected on the eLearning Academy.<br> <a href=\"https://elearn.salcc.edu.lc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">eLearning Academy</a></p>","defaultLanguageHeader":"Registration Notice","defaultLanguageMessage":"Please ensure that you are registered for your courses on Sonis Web. If you are then allow a 24-hour period to see your account along with your enrolments reflected on the eLearning Academy.\n[eLearning Academy|https://elearn.salcc.edu.lc]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODNlMGM0Yi1hNzMzLTRlOGUtYjU3NC1iZmIzYmU5YTJiN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI5MzkwMDAsIm5iZiI6MTc2MjkzNzgwMCwiYW5vbklkIjoiYW5vbi11c2VyIn0.HWOA41QYUD6NMyYm0g5T1tZNSO9dowT5BJwO_Ef0H-Y","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"483e0c4b-a733-4e8e-b574-bfb3be9a2b7a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"eLearning Helpdesk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://elearninghelpdesk.atlassian.net/wiki","kbLinkDomainURLs":["https://elearninghelpdesk.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}