{"xsrfToken":"b02aaf996500d9970ed5f0dbe4a53e0ac60ff568_lout","branding":{"id":"1","key":"ehd","name":"Submit a Ticket","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/34","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0fc7950c-a31b-4f1e-a4ce-7e9633449647/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODNlMGM0Yi1hNzMzLTRlOGUtYjU3NC1iZmIzYmU5YTJiN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmYzc5NTBjLWEzMWItNGYxZS1hNGNlLTdlOTYzMzQ0OTY0NyI6WyJyZWFkIl19LCJleHAiOjE3NDg3NTQ4MjMsIm5iZiI6MTc0ODc1NDIyM30.LM7RFHvJNIzfWycbnbU1eivOiHA6LyRL2FJJrWVWS8o&client=483e0c4b-a733-4e8e-b574-bfb3be9a2b7a&mode=fit","logoId":"0fc7950c-a31b-4f1e-a4ce-7e9633449647","isLogoAvailable":true,"helpCenterTitle":"Welcome to the eLearning Helpdesk!","sharedPortalName":"eLearning Helpdesk","userInitialAnnouncementHeader":"Registration Notice","userInitialAnnouncementMessageWiki":"<p>Please ensure that you are registered on your courses on Sonis Web. If you are then allow a 24-hour period to see your enrolment reflect on the eLearning Platform.<br> <a href=\"https://elearn.salcc.edu.lc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">eLearning Academy</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the eLearning Helpdesk!","sharedPortalName":"eLearning Helpdesk","announcementHeader":"Registration Notice","announcementMessage":"Please ensure that you are registered on your courses on Sonis Web. If you are then allow a 24-hour period to see your enrolment reflect on the eLearning Platform.\n[eLearning Academy|https://elearn.salcc.edu.lc]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#47a070","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3d021c5-5b5d-4c81-87b7-de4194374bf3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODNlMGM0Yi1hNzMzLTRlOGUtYjU3NC1iZmIzYmU5YTJiN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzZDAyMWM1LTViNWQtNGM4MS04N2I3LWRlNDE5NDM3NGJmMyI6WyJyZWFkIl19LCJleHAiOjE3NDg3NTQ4MjMsIm5iZiI6MTc0ODc1NDIyM30.vADc91DPvcR4l80YlXY72NOy5nTgmt-aj0q0Qe8uXdU&client=483e0c4b-a733-4e8e-b574-bfb3be9a2b7a&height=300&mode=fit","bannerMediaApiFileId":"b3d021c5-5b5d-4c81-87b7-de4194374bf3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ehd","projectId":10000,"serviceDeskId":1,"name":"Submit a Ticket","description":"<p>Welcome! Submit a ticket to the eLearning Helpdesk using the forms provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10040","name":"Content Issues","descriptionHtml":"","callToAction":"Content Issues","introHtml":"<p>Submit a ticket related to the course activities/content quizzes, assignments, multimedia, broken links, etc...</p>","icon":10306,"iconUrl":"https://elearninghelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[1],"key":""},{"id":"10042","name":"Grade Issues","descriptionHtml":"","callToAction":"Grade Issues","introHtml":"<p>Submit a ticket related to the user report, grader report, grade book setup, etc...</p>","icon":10318,"iconUrl":"https://elearninghelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[1],"key":""},{"id":"10041","name":"Site Issues","descriptionHtml":"","callToAction":"Site Issues","introHtml":"<p>Submit a ticket related to logging in, website performance, etc...</p>","icon":10304,"iconUrl":"https://elearninghelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10040,10041,10042]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EHD","userLanguageHeader":"Registration Notice","userLanguageMessageWiki":"<p>Please ensure that you are registered for your courses on Sonis Web. If you are then allow a 24-hour period to see your account along with your enrolments reflected on the eLearning Academy.<br> <a href=\"https://elearn.salcc.edu.lc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">eLearning Academy</a></p>","defaultLanguageHeader":"Registration Notice","defaultLanguageMessage":"Please ensure that you are registered for your courses on Sonis Web. If you are then allow a 24-hour period to see your account along with your enrolments reflected on the eLearning Academy.\n[eLearning Academy|https://elearn.salcc.edu.lc]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODNlMGM0Yi1hNzMzLTRlOGUtYjU3NC1iZmIzYmU5YTJiN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg3NTU0MjMsIm5iZiI6MTc0ODc1NDIyM30.93ssNBRn1duLjMX5Y_UgFbYSOufD8IGnhksBG_GTixw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"483e0c4b-a733-4e8e-b574-bfb3be9a2b7a","tokenDurationInMins":20}},"reqCreate":{"id":10041,"projectId":10000,"form":{"name":"Site Issues","descriptionHtml":"","callToAction":"Site Issues","intro":"<p>Submit a ticket related to logging in, website performance, etc...</p>","instructions":"","icon":10304,"iconUrl":"https://elearninghelpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10081","fieldConfigId":"10184","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10082","fieldConfigId":"10185","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10085","fieldConfigId":"10188","label":"ID Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10086","fieldConfigId":"10189","label":"Course Code","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"One sentence to sum up your experience.","descriptionHtml":"<p>One sentence to sum up your experience.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10083","fieldConfigId":"10186","label":"Description","description":"Provide further context and additional details on how you came across this issue.","descriptionHtml":"<p>Provide further context and additional details on how you came across this issue.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10084","fieldConfigId":"10187","label":"Submitted Time","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultObject":1748739824000,"presetValues":[],"defaultObjectAsJson":"\"Jun 1, 2025 1:03:44 AM\""}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10041","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10041","calendarParams":{"firstDay":0,"date":"2025-06-01T01:03:44-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODNlMGM0Yi1hNzMzLTRlOGUtYjU3NC1iZmIzYmU5YTJiN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg3NTU0MjQsIm5iZiI6MTc0ODc1NDIyNH0.dj2cWrsNzEUg4uWMYH_DQFsUtYt7QYnn0INsUqtKc5U","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"483e0c4b-a733-4e8e-b574-bfb3be9a2b7a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=elearninghelpdesk","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b02aaf996500d9970ed5f0dbe4a53e0ac60ff568_lout","baseUrl":"https://elearninghelpdesk.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://elearninghelpdesk.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"483e0c4b-a733-4e8e-b574-bfb3be9a2b7a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"300c528c2f9346afa97bc0e322a7ae76","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}